Have questions? We have answers.
Top Questions
HOW DOES THE SUBSCRIPTION WORK?
By signing up for the subscription, we’ll send your order on the frequence set at checkout (30 days, 45 days or 60 days). You'll also get up to 25% off on each order. You can adjust delivery dates, change your frequency or cancel your plan at anytime in your account or by emailing us at hello@livewholier.com. Your happiness is our guarantee!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You will be sent tracking information once the order has shipped out and orders typically take 3-5 business days to arrive at your doorstep. Due to the influx of packages in the USPS supply chain, some orders may take longer than this allotted timeframe. Please don't hesitate to reach out to us at hello@livewholier.com if you're experiencing an unusual delay with your shipment.
HOW DO I ACCESS MY ACCOUNT?
To access your account through our website portal, all you have to do is go to the login page and set a password for your account with the email attached to your subscription.
Having issues managing your subscription? Click Here to get a link directly to your account!
Subscription
IF I SIGN UP FOR THE SUBSCRIPTION, WILL IT RENEW AUTOMATICALLY?
Yes, your subscription will renew automatically and a new shipment will be sent out every 30 days. You can opt-in for text reminders or skip an order in your account. We make the subscription process as seamless as possible - that's our promise to you!
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription directly in your account or by emailing us at hello@livewholier.com. You can re-activate at any time directly in your account.
HOW DO I CHANGE THE DELIVERY SCHEDULE?
You can adjust delivery dates or skip upcoming deliveries by logging into your account via the link provided in emails or through the portal on our website. Then go to the "Delivery Schedule" section. From there, you can choose to skip a delivery or edit a delivery date.
Products
WHERE ARE YOUR PRODUCTS MADE?
We manufacture our products in the U.S. with food-based nutrients sourced from around the world. You can see the countries we source our nutrients from on the pages for each product.
DO YOUR PRODUCTS CONTAIN ANY ALLERGENS?
All of our vegan nutrition products are non-GMO and free of dairy, gluten, soy, carrageenan, gums and fillers. You can see the full ingredient list for each supplement on their individual page by clicking "NUTRITION FACTS" or "SUPPLEMENT FACTS" depending on the product located directly below the add-to-cart button.
WHAT TESTING DO YOU DO ON YOUR PRODUCTS?
We take the quality of our supplements very seriously. Each batch of our Multi and powders is third-party tested multiple times during the manufacturing process including the finished product. These tests confirm three things: what’s on the label is in the product, the product is safe based on toxicology reports, and there are no contaminants or undeclared ingredients. We test our products in agreement with GMP (Good Manufacturing Practices) to ensure strength, identity, purity, and composition of the supplements.
ARE YOUR PRODUCTS TOTALLY VEGAN?
Yes. 100% vegan and cruelty-free. Always and forever.
Shipping + Payment
HOW MUCH IS SHIPPING?
Standard 3-5 day shipping in the continental US is $4.99. Orders $45+ ship for free!
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Orders received before 12PM EST Monday through Friday ship the same day. Orders received after 12PM EST ship the next business day.
WHAT IF MY PACKAGE IS DAMAGED OR MISSING?
That's not good! Just shoot us an email at hello@livewholier.comand we’ll help figure it out!
WHERE DO YOU SHIP?
We ship to addresses and PO boxes across the continental US.
DO YOU SHIP INTERNATIONALLY?
We don't currently ship internationally, but we’re working on making it happen soon.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You will be sent tracking information once the order has shipped out and orders typically take 3-5 business days to arrive at your doorstep. Due to the influx of packages in the USPS supply chain, some orders may take longer than this allotted timeframe. Please don't hesitate to reach out to us at hello@livewholier.com if you're experiencing an unusual delay with your shipment.
HOW DO I UPDATE MY SHIPPING AND/OR BILLING INFORMATION?
You can update your shipping and billing information by logging into your account. If you have any issues, we can walk you through it, just shoot a note to hello@livewholier.com.
Sustainability
IS YOUR PACKAGING PLANET-FRIENDLY?
Our boxes are made with recycled content. We use paper tape to seal the boxes.
With our plant-friendly refill system, you'll receive a glass bottle or paper tube with your first order. If you choose a subscription, your refills will come in compostable pouches. These refill pouches are also available for one-time purchase. This helps save up to 60% on waste.
HOW DOES THE REFILL SYSTEM WORK?
To reduce waste, you can hold onto your first order packaging and use the compostable refills to refill your tubes and glass bottles. If you have a subscription, you can swap to a paper tube or glass bottle if you need a new one. You can also email us at hello@livewholier.com and we'd be happy to assist you!
HOW DO I COMPOST MY REFILLS?
All of our refill pouches are made with certified compostable materials ASTM D6400. You can compost the pouch where accepted at an industrial composting facility or place in your home compost. Results in home compost may vary. We recommend ensuring you have the proper conditions to breakdown compostable materials. You can review this article for more guidance!